Shipping policy
Shipping, Returns & Refunds Policy
At PageGlowe, we are committed to providing a reliable and transparent delivery experience. We aim to process orders promptly, provide tracking wherever available, and keep customers informed throughout the delivery process.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received and confirmed. Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information, where applicable.
calendar days are Monday through Sunday and exclude public holidays. Orders placed on public holidays will begin processing on the next available business day.
Estimated Shipping Times
Our estimated delivery times after your order has been processed and dispatched are:
- USA, Canada & Mexico: 3–5 calendar days
- Europe & South America: 5–10 calendars days
- Africa: 7–14 calendar days
Please note that these are estimated shipping times and not guaranteed delivery dates. Actual delivery times may occasionally vary due to circumstances outside our reasonable control, including customs processing, carrier delays, severe weather, public holidays, local delivery conditions, or other unforeseen logistical disruptions.
The 1–2 business-day order processing period is separate from the estimated shipping times above. Order Tracking We provide tracked shipping for eligible orders. Once your order has been dispatched and tracking information becomes available, the tracking number or tracking link will be sent to the email address provided during checkout.
Please allow a short period after receiving your tracking number for the carrier's tracking system to update. Shipping & Fulfilment Orders may be dispatched through our fulfilment and supplier network using the fulfilment location best suited to the customer's destination and product availability.
This helps us provide efficient delivery while maintaining reliable order tracking. Regardless of the fulfilment location used, PageGlowe remains responsible for customer support relating to orders placed through our website, including assisting with delivery issues, damaged or defective products, eligible returns, and refunds.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your shipping information carefully before completing checkout. If you notice an error in your shipping address, please contact us as soon as possible. We will make every reasonable effort to update the address before dispatch; however, we cannot guarantee that changes can be made once an order has entered fulfilment or has already shipped.
Delayed Orders
Although most orders arrive within the estimated delivery period, occasional delays can occur. If your order has not arrived within the expected delivery timeframe, please contact our customer support team. We will review the tracking information and, where necessary, work with the shipping carrier or fulfilment partner to investigate the delivery. We will assist you until the delivery issue has been appropriately resolved.
Lost or Missing Packages
If tracking indicates that an order may have been lost in transit, please contact us so that we can investigate the shipment with the relevant carrier or fulfilment partner. If a package is confirmed as lost in transit, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances.
Damaged, Defective or Incorrect Items
We carefully package orders to help ensure that they arrive safely. If your product arrives damaged, defective, or materially different from what you ordered, please contact us within 30 days of delivery. Where possible, please include your order number, a description of the issue, and photographs or video showing the condition of the product. This helps us assess and resolve the matter as quickly as possible.
After reviewing the issue, we may provide an appropriate replacement or refund at no additional cost to you where the claim is approved.
30-Day Returns
We want you to be happy with your PageGlowe purchase. If you change your mind or the product is not what you expected, you may request a return within 30 days of delivery. For a change-of-mind return, the product must generally be: Unused and in its original condition; Returned with its original packaging and included accessories; and Free from damage caused after delivery. Please contact us before returning an item so that our support team can provide the appropriate return instructions. Do not send a return to an address shown on the original shipping package unless our support team specifically instructs you to do so.
Refunds
Once an eligible return has been received and inspected, we will notify you regarding the outcome of your refund request. Approved refunds will be issued to the original payment method used for the purchase. After a refund has been issued, the time it takes to appear in your account may depend on your bank, card issuer, or payment provider.
For damaged, defective, incorrect, or confirmed lost-in-transit orders
PageGlowe will provide an appropriate resolution in accordance with this policy and applicable consumer law. Return Shipping If a return is required because an item was delivered damaged, defective, or incorrect, PageGlowe will provide instructions regarding the return and applicable return shipping arrangements.
For eligible change-of-mind returns, customers may be responsible for return shipping costs unless otherwise stated by our support team or required by applicable consumer law.
Customs, Duties & International Deliveries
International shipments may be subject to customs procedures, import regulations, taxes, duties, or other requirements imposed by the destination country. Where applicable, customs processing may result in additional delivery time. Any duties or taxes payable by the customer will depend on the destination country's requirements and the terms presented during checkout.
How to Request a Return or Refund
To request assistance with a delivery, return, replacement, or refund, please contact: Emma@pageglowe.com Please include your order number and a brief description of your request so that our customer support team can assist you as quickly as possible. Our Commitment PageGlowe is committed to transparent fulfilment, reliable tracking, responsive customer service, and fair resolution of legitimate delivery and product issues. We understand that customers trust us when placing an order, and we take responsibility for supporting our customers throughout the purchasing and delivery process.